Results from the 2019 survey

Hove Medical Centre

West Way, Hove, BN3 8LD

Where patient experience is best

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

Where patient experience could improve

    • 47% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 62%

    • 78% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
279

Surveys sent out

115

Surveys sent back

41%

Completion rate