Results from the 2020 survey

Addison Road Medical Practice

Comely Bank Clinic, 46 Ravenswood Road, Walthamstow, E17 9LY

Where patient experience is best

    • 74% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 67%National average: 73%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 93%National average: 95%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 62% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 77%

    • 55% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
433

Surveys sent out

119

Surveys sent back

27%

Completion rate