Results from the 2020 survey

Sma Medical Practice

693-695 High Road, Leyton, E10 6RA

Where patient experience is best

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 88%National average: 93%

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 39% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 67%National average: 73%

    • 33% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 65%

    • 49% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 75%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
485

Surveys sent out

79

Surveys sent back

16%

Completion rate