Results from the 2019 survey

Sma Medical Practice

693-695 High Road, Leyton, E10 6RA

Where patient experience is best

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

    • 83% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 90%National average: 93%

    • 84% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 92%National average: 94%

Where patient experience could improve

    • 26% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 69%National average: 78%

    • 45% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 69%National average: 74%

    • 40% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
473

Surveys sent out

87

Surveys sent back

18%

Completion rate