Results from the 2020 survey

Elsdale Street Surgery

28 Elsdale Street, Hackney, E9 6QY

Where patient experience is best

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 65%

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 98% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Where patient experience could improve

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

    • 64% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 77%

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
477

Surveys sent out

88

Surveys sent back

18%

Completion rate