Results from the 2020 survey

The Nightingale Practice

Nightingale Practice, 10 Kenninghall Road, Clapton, E5 8BY

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 84%National average: 86%

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 65%

Where patient experience could improve

    • 52% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
484

Surveys sent out

99

Surveys sent back

20%

Completion rate