Results from the 2019 survey

Stratford Village Surgery

50C Romford Road, Stratford, E15 4BZ

Where patient experience is best

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 91%National average: 95%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 84%National average: 89%

    • 63% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 67%National average: 74%

Where patient experience could improve

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 24% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 40%National average: 48%

    • 48% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
465

Surveys sent out

83

Surveys sent back

18%

Completion rate