Results from the 2020 survey

Stratford Village Surgery

50C Romford Road, Stratford, E15 4BZ

Where patient experience is best

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 81%National average: 89%

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 92%National average: 95%

    • 34% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

Where patient experience could improve

    • 54% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 76%National average: 85%

    • 42% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 43% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
482

Surveys sent out

88

Surveys sent back

18%

Completion rate