Results from the 2019 survey

Brondesbury Medical Centre

Brondesbury Medical Ctr, 279 Kilburn High Road, London, NW6 7JQ

Where patient experience is best

    • 82% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

Where patient experience could improve

    • 78% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
468

Surveys sent out

93

Surveys sent back

20%

Completion rate