Results from the 2019 survey

Ridgmount Practice

8 Ridgmount Street, London, WC1E 7AA

Where patient experience is best

    • 83% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 83% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

Where patient experience could improve

    • 62% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 79% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 77% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 83%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
460

Surveys sent out

26

Surveys sent back

6%

Completion rate