Results from the 2020 survey

New North Health Centre

287-293 New North Road, London, N1 7AA

Where patient experience is best

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 89% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 63%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
460

Surveys sent out

100

Surveys sent back

22%

Completion rate