Results from the 2019 survey

Blyth’S Meadow Surgery

Trinovantian Way, Braintree, CM7 3JN

Where patient experience is best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 48%

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 67%

    • 71% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 62%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
327

Surveys sent out

119

Surveys sent back

36%

Completion rate