Results from the 2020 survey

Woodstock Bower Group Practice

Woodstock Bower Grp Prac, 1 Kimberworth Road, Rotherham, S61 1AH

Where patient experience is best

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 77%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Where patient experience could improve

    • 39% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 39% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 66% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
333

Surveys sent out

99

Surveys sent back

30%

Completion rate