Results from the 2020 survey

Meden Medical Services

Warsop Primary Care Ctr, Church Street, Warsop, Mansfield, NG20 0BP

Where patient experience is best

    • 83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 22% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
302

Surveys sent out

103

Surveys sent back

34%

Completion rate