Results from the 2019 survey

Rivergreen Medical Centre

106 Southchurch Drive, Clifton, NG11 8AD

Where patient experience is best

    • 87% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 83%National average: 83%

    • 74% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 64% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
319

Surveys sent out

105

Surveys sent back

33%

Completion rate