Results from the 2020 survey

Littlebury Medical Centre

Fishpond Lane, Holbeach, Spalding, PE12 7DE

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 72% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

Where patient experience could improve

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 88%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

113

Surveys sent back

45%

Completion rate