Results from the 2018 survey

Littlebury Medical Centre

Littlebury Medical Centre, Fishpond Lane, Holbeach, Spalding, PE12 7DE

Where patient experience is best

    • 77% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 71%National average: 66%

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 70%

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 74%

Where patient experience could improve

    • 50% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 62%

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 46% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

Comparisons to the local (CCG) or national average may not be statistically significant.
236

Surveys sent out

110

Surveys sent back

47%

Completion rate