Results from the 2019 survey

Littlebury Medical Centre

Fishpond Lane, Holbeach, Spalding, PE12 7DE

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

Where patient experience could improve

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 31% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 65% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 73%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

122

Surveys sent back

48%

Completion rate