Results from the 2019 survey

Munro Medical Centre

West Elloe Avenue, Spalding, PE11 2BY

Where patient experience is best

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

    • 81% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 73%National average: 65%

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

Where patient experience could improve

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 74% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
272

Surveys sent out

93

Surveys sent back

34%

Completion rate