Results from the 2020 survey

Munro Medical Centre

West Elloe Avenue, Spalding, PE11 2BY

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 88% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

    • 76% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

Where patient experience could improve

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
342

Surveys sent out

131

Surveys sent back

38%

Completion rate