Results from the 2018 survey

Lambgates Health Centre

Hadfield, Glossop, SK13 1DJ

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 70%

    • 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 69%

Where patient experience could improve

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
324

Surveys sent out

127

Surveys sent back

39%

Completion rate