Results from the 2018 survey

Manor Park Surgery

Manor Park Surgery, Bellmount Close, Bramley, LS13 2UP

Where patient experience is best

    • 89% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 96%

Where patient experience could improve

    • 44% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 70%

    • 65% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 45% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
318

Surveys sent out

110

Surveys sent back

35%

Completion rate