Results from the 2020 survey

Manor Park Surgery

Bellmount Close, Bramley, Leeds, LS13 2UP

Where patient experience is best

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 93%

    • 74% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 42% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 54% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 63%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
395

Surveys sent out

111

Surveys sent back

28%

Completion rate