Results from the 2020 survey

Woodlands Park Health Ctr

Canterbury Way,Wideopen, Newcastle Upon Tyne, NE13 6JJ

Where patient experience is best

    • 71% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

    • 94% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Where patient experience could improve

    • 20% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 71% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

117

Surveys sent back

47%

Completion rate