Results from the 2019 survey

Woodlands Park Health Ctr

Canterbury Way,Wideopen, Newcastle Upon Tyne, NE13 6JJ

Where patient experience is best

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 74%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 40% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 66% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

120

Surveys sent back

48%

Completion rate