Ferryhill And Chilton Medical Practice

The Surgery, Durham Road, Ferryhill, DL17 8JJ

Your local GP services

62% find it easy to get through to this GP practice by phone

Local (CCG) average: 71%National average: 65%

80% find the receptionists at this GP practice helpful

Local (CCG) average: 92%National average: 89%

60% are satisfied with the general practice appointment times available

Local (CCG) average: 66%National average: 63%

52% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 45%National average: 45%

Making an appointment

66% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 61%National average: 60%

64% were satisfied with the type of appointment they were offered

Local (CCG) average: 76%National average: 73%

89% took the appointment they were offered

Local (CCG) average: 94%National average: 93%

55% describe their experience of making an appointment as good

Local (CCG) average: 68%National average: 65%

Your last appointment

76% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 75%National average: 70%

82% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 89%National average: 86%

84% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 89%National average: 88%

83% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 88%National average: 87%

92% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 94%National average: 93%

92% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 96%National average: 95%

93% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 89%National average: 85%

89% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

68% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 79%National average: 77%

Overall experience

72% describe their overall experience of this GP practice as good

Local (CCG) average: 84%National average: 82%