Results from the 2020 survey

Fieldhead Surgery

Fieldhead Surg, Fieldhead, Leymoor Road, Golcar, Huddersfield, HD7 4QQ

Where patient experience is best

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 65%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 43% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 54% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 52% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
258

Surveys sent out

105

Surveys sent back

41%

Completion rate