Results from the 2020 survey

St. Mary’S Surgery

St.Mary’S Surgery, Applethwaite, Windermere, LA23 1BA

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 63%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 97%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

111

Surveys sent back

45%

Completion rate