Results from the 2019 survey

St. Mary’S Surgery

St.Mary’S Surgery, Applethwaite, Windermere, LA23 1BA

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

    • 95% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

Where patient experience could improve

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
243

Surveys sent out

122

Surveys sent back

50%

Completion rate