Results from the 2020 survey

Eccleshill Village Surgery

14 Institute Road, Eccleshill, Bradford, BD2 2HX

Where patient experience is best

    • 79% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 35%National average: 45%

    • 88% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 65%

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

Where patient experience could improve

    • 81% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 75%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
437

Surveys sent out

97

Surveys sent back

22%

Completion rate