Results from the 2020 survey

The Ridgeway Surgery

175 The Ridgeway, Sedgley, Dudley, DY3 3UH

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 88% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 87% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 63%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
325

Surveys sent out

128

Surveys sent back

39%

Completion rate