Results from the 2019 survey

The Caxton Surgery

Oswald Road, Oswestry, SY11 1RD

Where patient experience is best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

    • 86% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

Where patient experience could improve

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
297

Surveys sent out

131

Surveys sent back

44%

Completion rate