Results from the 2018 survey

Mendip Vale Medical Practice

Pudding Pie Lane,Langford, Bristol, BS40 5EL

Where patient experience is best

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 52% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 66%

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
234

Surveys sent out

117

Surveys sent back

50%

Completion rate