Results from the 2017 survey

Mendip Vale Medical Practice

Pudding Pie Lane,Langford, Bristol, BS40 5EL

What this practice does best

    • 65% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 54%National average: 56%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 73%

    • 79% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 70%National average: 71%

What this practice could improve

    • 78% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 84%National average: 85%

    • 55% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 60%National average: 64%

    • 86% of respondents say the last nurse they saw or spoke to was good at explaining tests and treatments

      Local (CCG) average: 90%National average: 90%

Comparisons to the local (CCG) or national average may not be statistically significant.
224

Surveys sent out

117

Surveys sent back

52%

Completion rate