Results from the 2018 survey

Argyll House

Argyll House, West Street, Ryde, PO33 2QG

Where patient experience is best

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 62%

    • 59% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 50%

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 70%

Where patient experience could improve

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 79%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 96%

Comparisons to the local (CCG) or national average may not be statistically significant.
227

Surveys sent out

105

Surveys sent back

46%

Completion rate