Results from the 2020 survey

Downton Surgery

The Surgery, Moot Lane,Downton, Salisbury, SP5 3JP

Where patient experience is best

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

    • 88% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

Where patient experience could improve

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

131

Surveys sent back

52%

Completion rate