Results from the 2020 survey

Park Road Medical Centre

Walpole Court, 1A Park Rd, Wallington, SM6 8AW

Where patient experience is best

    • 79% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 96% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
318

Surveys sent out

107

Surveys sent back

34%

Completion rate