Results from the 2020 survey

Brunswick Surgery

Surbiton Hth Ctr,Ewell Rd, Surbiton, KT6 6EZ

Where patient experience is best

    • 97% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 81% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
353

Surveys sent out

123

Surveys sent back

35%

Completion rate