Results from the 2018 survey

Dorking Medical Practice

142A South Street, Dorking, RH4 2QR

Where patient experience is best

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 84%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 60%National average: 62%

    • 96% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 90%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

118

Surveys sent back

46%

Completion rate