Results from the 2020 survey

Clapham Family Practice

Mary Seacole Centre, 89 Clapham High Street, Clapham, SW4 7DB

Where patient experience is best

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 87% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Where patient experience could improve

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 64% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
487

Surveys sent out

74

Surveys sent back

15%

Completion rate