Results from the 2020 survey

Carepoint Practice

Northwood Health Centre, Neal Close, Acre Way, Northwood, HA6 1TQ

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 70%National average: 73%

    • 70% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

Where patient experience could improve

    • 23% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 75% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

    • 76% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
345

Surveys sent out

87

Surveys sent back

25%

Completion rate