Results from the 2019 survey

The Sollershott Surgery

The Surgery, 44 Sollershott East, Letchworth, SG6 3JW

Where patient experience is best

    • 89% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 79% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

    • 91% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Where patient experience could improve

    • 16% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 48%

    • 74% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 80% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
242

Surveys sent out

111

Surveys sent back

46%

Completion rate