Results from the 2020 survey

Willowbrook Medical Practice

Willowbrook Medical Pract, Brook Street, Sutton-In-Ashfield, NG17 1ES

Where patient experience is best

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 98% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Where patient experience could improve

    • 33% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 48% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 65%

    • 78% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

104

Surveys sent back

35%

Completion rate