Results from the 2020 survey

Frizinghall Medical Centre

Frizinghall Medical Ctr, 274 Keighley Road, Bradford, BD9 4LH

Where patient experience is best

    • 67% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 35%National average: 45%

    • 62% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

Where patient experience could improve

    • 59% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 75%National average: 77%

    • 67% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 73%

    • 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
475

Surveys sent out

92

Surveys sent back

19%

Completion rate