Results from the 2018 survey

Frizinghall Medical Centre

274 Keighley Road, Bradford, BD9 4LH

Where patient experience is best

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 70%National average: 79%

    • 52% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 50%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 79%National average: 87%

Where patient experience could improve

    • 43% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 62%

    • 86% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

    • 58% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 66%

Comparisons to the local (CCG) or national average may not be statistically significant.
416

Surveys sent out

101

Surveys sent back

24%

Completion rate