Results from the 2020 survey

Wearside Medical Practice - Pallion

Pallion Health Centre, Hylton Road, Sunderland, SR4 7XF

Where patient experience is best

    • 86% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 65%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Where patient experience could improve

    • 24% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

    • 67% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 82%

    • 72% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
416

Surveys sent out

110

Surveys sent back

26%

Completion rate