Results from the 2019 survey

Berryfields Medical Centre

Colonel Grantham Avenue, Buckingham Park, Aylesbury, HP19 9AP

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 67%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 62%

Where patient experience could improve

    • 90% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
343

Surveys sent out

124

Surveys sent back

36%

Completion rate