Results from the 2020 survey

The Robins Surgery, Harold Hill Health C

The Robins Surgery, Gooshays Drive, Harold Hill, RM3 9SU

Where patient experience is best

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

    • 83% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Where patient experience could improve

    • 48% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

    • 47% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 66% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
431

Surveys sent out

106

Surveys sent back

25%

Completion rate