Results from the 2019 survey

The Robins Surgery, Harold Hill Health C

The Robins Surgery, Gooshays Drive, Harold Hill, RM3 9SU

Where patient experience is best

    • 67% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 67%

    • 71% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 74%

    • 62% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

Where patient experience could improve

    • 55% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 80% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 91%National average: 93%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 84%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
443

Surveys sent out

118

Surveys sent back

27%

Completion rate