Results from the 2020 survey

Lees Medical Practice

Athens Way, Lees, Oldham, OL4 3BP

Where patient experience is best

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 90%National average: 93%

Where patient experience could improve

    • 32% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 60%

    • 36% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 63%

    • 40% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
389

Surveys sent out

109

Surveys sent back

28%

Completion rate