Results from the 2020 survey

Heath Lane Medical Centre

Heath Lne, Great Boughton, Chester, CH3 5UJ

Where patient experience is best

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 88%

Where patient experience could improve

    • 20% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

    • 61% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
268

Surveys sent out

105

Surveys sent back

39%

Completion rate