Results from the 2019 survey

Heath Lane Medical Centre

Heath Lne, Great Boughton, Chester, CH3 5UJ

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

Where patient experience could improve

    • 71% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

    • 60% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
275

Surveys sent out

120

Surveys sent back

44%

Completion rate