Results from the 2020 survey

Northway Medical Centre

The Surgery, 8 Alderwood Precinct, The Northway, Sedgley, DY3 3QY

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 70%National average: 73%

    • 71% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

Where patient experience could improve

    • 24% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 81% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

114

Surveys sent back

46%

Completion rate