Results from the 2019 survey

Northway Medical Centre

The Surgery, 8 Alderwood Precinct, The Northway, Sedgley, DY3 3QY

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 68%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

Where patient experience could improve

    • 28% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

136

Surveys sent back

52%

Completion rate