Results from the 2019 survey

Clement Road Medical Practice

Clement Road Medical Ctr., 4A Clement Road, Halesowen, B62 9LR

Where patient experience is best

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 68%

    • 57% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

Where patient experience could improve

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
378

Surveys sent out

130

Surveys sent back

34%

Completion rate