Results from the 2020 survey

Clement Road Medical Practice

Clement Road Medical Ctr., 4A Clement Road, Halesowen, B62 9LR

Where patient experience is best

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 57% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 63%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
335

Surveys sent out

118

Surveys sent back

35%

Completion rate