Results from the 2019 survey

Church Road Surgery

28 Church Road, Aston, Birmingham, B6 5UP

Where patient experience is best

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 68%

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 82%National average: 89%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 58%National average: 65%

Where patient experience could improve

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
459

Surveys sent out

90

Surveys sent back

20%

Completion rate