Results from the 2020 survey

Church Road Surgery

28 Church Road, Aston, Birmingham, B6 5UP

Where patient experience is best

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 50%National average: 65%

    • 71% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 53%National average: 65%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 72%National average: 82%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
479

Surveys sent out

92

Surveys sent back

19%

Completion rate