Results from the 2020 survey

West Heath Primary C Ctr

West Heath Primary C.Ctr, 481 Rednal Road, Kings Norton, B38 8AX

Where patient experience is best

    • 84% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 88% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
340

Surveys sent out

113

Surveys sent back

33%

Completion rate