Results from the 2019 survey

Moseley Medical Centre

21 Salisbury Rd, Moseley, Birmingham, B13 8JS

Where patient experience is best

    • 73% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

Where patient experience could improve

    • 59% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 63% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 89%

    • 72% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
456

Surveys sent out

70

Surveys sent back

15%

Completion rate