Results from the 2020 survey

Moseley Medical Centre

21 Salisbury Rd, Moseley, Birmingham, B13 8JS

Where patient experience is best

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 77%

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 72% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 79%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
466

Surveys sent out

84

Surveys sent back

18%

Completion rate