Results from the 2020 survey

Trinity Surgery

Stonydelph Health Centre, Ellerbeck, Stonydelph, Tamworth, B77 4JA

Where patient experience is best

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

    • 65% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

Where patient experience could improve

    • 77% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 78% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
400

Surveys sent out

128

Surveys sent back

32%

Completion rate