Results from the 2019 survey

Trinity Surgery

Stonydelph Health Centre, Ellerbeck, Stonydelph, Tamworth, B77 4JA

Where patient experience is best

    • 63% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 68%

Where patient experience could improve

    • 81% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

133

Surveys sent back

29%

Completion rate