Results from the 2018 survey

Balance Street

Balance Street Health Ctr, Balance Street, Uttoxeter, ST14 8JG

Where patient experience is best

    • 94% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 50%

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 62%

    • 86% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 69%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
257

Surveys sent out

117

Surveys sent back

46%

Completion rate