Results from the 2019 survey

Cambrian Medical Practice

Thomas Savin Road, , Oswestry, SY11 1GA

Where patient experience is best

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Where patient experience could improve

    • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

    • 42% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
263

Surveys sent out

113

Surveys sent back

43%

Completion rate