Results from the 2020 survey

Hereford Medical Group

Moorfield House Surgery, 35 Edgar Street, Hereford, HR4 9JP

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 85%

    • 96% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Where patient experience could improve

    • 23% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

    • 6% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 41% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
279

Surveys sent out

114

Surveys sent back

41%

Completion rate