Results from the 2018 survey

Hilary Cottage Surgery

Hilary Cottage Surgery, Keble Lawns, Fairford, GL7 4BQ

Where patient experience is best

    • 85% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 80%National average: 74%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 79%

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 48% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 50%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 69%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
231

Surveys sent out

122

Surveys sent back

53%

Completion rate