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Results from the 2017 survey

Hilary Cottage Surgery

Keble Lawns, Fairford, GL7 4BQ

What this practice does best

    • 85% of respondents are satisfied with the surgery`s opening hours

      Local (CCG) average: 78%National average: 76%

    • 95% of respondents say the last GP they saw or spoke to was good at giving them enough time

      Local (CCG) average: 89%National average: 86%

    • 93% of respondents say the last GP they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 90%National average: 86%

What this practice could improve

    • 50% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 69%National average: 64%

    • 53% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 63%National average: 56%

    • 86% of respondents find the receptionists at this surgery helpful

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
223

Surveys sent out

127

Surveys sent back

57%

Completion rate